Telephone: 02476 10 30 10 (Mon - Fri 9am - 6pm - MESSAGING SERVICE)

Your invoice is monitored and all activity recorded. This is in accordance with our cookies policy.

WARNING AND ADVICE NOTICES

If you have been issued a warning and advice notice, under no circumstances can you operate the labelled dangerous gas appliance. Any injury, fault, economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in each case or any other indirect losses whatsoever and howsoever caused will be the responsibility of the gas user or responsible person listed on the notice.

Terms and Conditions for Supply of Services

Amended 16/08/2020 19:51GMT

Formation of contract

In these terms “we” or “us” means Quantic Corporation Limited specified in this contract for the sale of services to you; “you” means the person, organisation, company, charity or firm specified in this contract who purchases the goods and/or services from us; “Supplier” means the specified company within the Confirmation of Order responsible for providing you and/or delivering goods and “our” and “your” shall be construed accordingly and “contact” means any Confirmation of Order which has been accepted by us.

This contract between Quantic Corporation Limited and you comprises the Confirmation of Order (‘Order’) signed by us and these Terms & Conditions. Any other terms proposed by you are excluded.

This contract will be governed by the laws of England.

Quantic Corporation Limited – Registered in England (8190013)

COVID

It is at the discretion of the company whether or not they will provide a service during this time.

Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. CEDR (the Centre for Effective Dispute Resolution) will arrange the mediation. Any dispute that is not settled will be resolved in the English courts.

Price and Payment
  1. Deposits must be paid in full, 5 working days before the specified start date on the Confirmation of Order or work may not commence on the specified start date.
  2. Unless otherwise stated, the due date will be 7 days from the date of completion.
  3. We are entitled to remove goods up to the amount due for services provided if not paid for in full on or before the due date.
  4. All unpaid amounts must be paid in full before the due date specified on the Confirmation of Order.
  5. Ownership of goods and materials will remain with us until payment in full of all amounts due have been received by us.
  6. We may vary the agreed price of goods and/or labour to take account of any increased costs and will take all necessary actions to notify you prior to delivery.
  7. We reserve the right to charge interest on any overdue payment in accordance with the Late Payment of Commercial Debts (Interest) Act until payment is made in full, together with all costs and expenses incurred by us in recovering the amount due or exercising our rights under this provision, including our debt recovery fees at a rate of 10% (subject to change) of the total amount outstanding.
  8. We will be entitled to cancel the Order and/or suspend the Services, which may invalidate any manufacturers warranties, if full payment is not made on or before the due date.
  9. Payments must be made in British Pound Sterling using:
    a) Cash payable to authorised staff stated on the Confirmation of Order; or
    b) Card via our terminal; or
    c) Bank transfer:
    Bank: Lloyds Bank
    Name: Quantic Corporation Limited
    Sort code: 30-84-79
    Account number: 42886060
  10. All prices quoted do not include VAT on services. The supply of goods do include VAT and the goods are purchased by Quantic Corporation Limited, therefore only the VAT on goods will be transferred to the final amount. As these goods are purchase by Quantic Corporation Limited they are the liability of the Company until the invoice has been paid in full. VAT on these goods can not be claimed.
  11. The total price does not include: (can be included at additional cost to you at our option)
    a) Delivery charges (where applicable);
    b) Disposal of non-hazardous and/or hazardous waste;
    c) Removal and/or refitting of carpets and floor coverings, including tongue and grooved, parquet, hardwood, laminate, rubber or tiled floors;
    d) The concealment or painting of pipework, accessories, appliances, radiators and/or flue systems.
    e) “Work” outside the normal operating hours.
  12. No discount will be given to any early or bulk payment.
Guarantee and Liability
  1. Our total liability in contract, tort, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for our Services.
  2. If any goods or services are defective due to defective workmanship by us, we shall (at our option) repair or replace such goods (or the defective part) or rectify the defective service or refund the price of such defective goods or services equal to the total price payable for the relevant Services specified within the Confirmation of Order nor will it extend to any loss of business or profit or any indirect loss incurred by you provided that:
    a) You give us written notice of the defect within seven days of the date of delivery or completion of the services or, in the case of a defect which is not discoverable upon reasonable examination, within seven days of the time when you discover or ought to have discovered the defect;
    b) We are given a reasonable opportunity after receiving notice to examine such goods and/or services and (if asked to do so by us) you return such goods to our place of business for the examination to take place there;
    c) You do not make any further use of such goods after giving such notice;
    d) The defect is not due to wilful damage, negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods (other than by us); and
    e) The defect is not due to any act or omission of you, your agents, insurers or contractors.
  3. Where the Services include the supply of goods or materials, the warranty given above will not apply to defects which are due to:
    a) Fair wear and tear; or
    b) Accidental damage or failure by you to adhere to the manufacturers recommendations.
  4. Our entire liability for defective services is set out in 2 and in particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (or making good the place after removal) or for the cost of installing or fixing any repaired or replacement goods unless due to our defective service.
  5. We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in each case whether direct, indirect or consequential, or any other indirect losses whatsoever and howsoever caused.
  6. Any typographical error or clerical omission in any sales literature, quotation, price list or other document issued by us may be corrected without liability on our part.
  7. Goods supplied are compliant of British Standards.
  8. Electrical services are provided by a third party specified within the Confirmation of Order.
  9. All domestic gas services will be carried out in accordance with the current edition of; The Gas Safety (Installation and Use) Regulations, The Gas Industry Unsafe Situations Procedure, The Electricity at Work Regulations, The Water Supply Regulations, Manufacturer’s installation instructions, British Standards, Health and Safety at Work and The Institution of Gas Engineers.
  10. Where “work” is not carried out, a visual risk assessment will be carried out. If an appliance is found to be defective and immediate action must be taken to make safe, a fee of £25.00 will be incurred per appliance. If an engineer is refused to take immediate action these appliances will be reported to the Emergency Service Provider and Gas Transporter where under The Gas Safety (Rights of Entry) Regulations 1996 will, upon production of a duly authenticated document showing their authority, enter the premises to carry out any work necessary to avert danger to life.
  11. Where “work” is carried out and the appliance is found to be defective and immediate action must be taken to make safe, a fee of £5.00 will be incurred per appliance in addition to the cost of Services specified within the Confirmation of Order. If an engineer is refused to take immediate action these appliances will be reported to the Emergency Service Provider and Gas Transporter where under The Gas Safety (Rights of Entry) Regulations 1996 will, upon production of a duly authenticated document showing their authority, enter the premises to carry out any work necessary to avert danger to life.
  12. Once an appliance is disconnected or isolated, it is an offence to reconnect and re-commission unless this is carried out by a Gas Safe registered.
  13. The point at which yourself or a Gas Safe registered engineer (not from Quantic Corporation Limited) “works” on any goods or appliances inspected, installed, serviced, maintained or repaired by us previously shall become the sole responsibility of that engineer and/or company and we shall not be held liable for their actions including but not limited to defective workmanship or material.
  14. Upon examination by us of any goods and appliances where it is evident that a third party has carried out “work” prior to or between our attendance of your premises, we reserve the right to refuse service at which point you are liable to pay the full amount of Services specified within the Confirmation of Order.
Provision of Services
  1. Where the goods supplied include services by us, our agents or subcontractors, you shall (where necessary) allow us safe and reasonable access to the site within our normal working hours to carry out the services.
  2. The price quoted for such services assumes that:
    a) The site is ready and suitable for the services to commence at the agreed time;
    b) The services are to be carried out within our normal working hours;
    c) Suitable site access is available at all times; and
    d) Adequate mechanical lifting equipment is provided by you in the event that the services are to be carried out above ground level.
    If any of these assumptions proves incorrect, we shall be entitled to vary the price.
  3. You shall provide a safe environment and all necessary consents, information, and resources for us, our agents and subcontractors to carry out the services.
  4. In relation to any installation services, you are responsible for insuring the goods (whether before or after installation) and shall notify your insurers that we will be carrying out such services on site.
  5. You must protect carpets, furniture and all other items.
  6. Any dates and times we specify for commencement and completion of the services are an estimate.
  7. We shall not be liable if we do not carry out the services on or at any particular date or time. Time for performance shall not be made of the essence by notice.
  8. If we provide design services, all copyright and other intellectual property rights created, developed or used shall remain the sole property of us.
  • Gas analyser readings are available upon request.
Duration
  1. Dates for commencement and completion of the Services are given in good faith but are not guaranteed and we will not be liable for any delay in commencement or completion of the Services.
  2. Where the Services include installation or other work at premises owned or designated by you, as standard we will give not less than 24 hours’ notice of the date when we require access. You will provide free access of the specified dates and any facilities (power, water, etc.) as reasonably required by us.
  3. Where appropriate we will notify you when the Services are ready for inspection before completion.
  4. We will give due consideration to comments received from you in respect to these Terms & Conditions before confirming the actual completion date.
Property & Risk
  1. When the Services include the supply of goods or materials, the risk of loss or damage passes to you upon completion but, where Services are performed on your premises, the risk of loss or damage to goods and materials, except when caused by us, rests with you who should insure the risks at your expense.
  2. Hazardous materials or waste may only be discovered once work has commenced which we are not licensed to remove and we will not be held liable for the cost to remove such waste products from your property. A clean air certificate must be provided before we continue providing services specified.
  3. You must not smoke or operate any electrical items during the dates and times specified on the Confirmation of Order.
Description of Goods and/or Services
  1. The quantity and description of the goods and/or services are set out in our Confirmation of Order.
  2. All samples, drawings, descriptive matter, specifications and advertising are issued or published for the sole purpose of giving an approximate idea of the described goods. They shall not form part of the Confirmation of Order and this is not a sale by sample.
  3. Each Order shall be considered a separate Order and we are unable to guarantee that further Orders for the same goods will match the previous Order.
  4. Where fine or special tolerances are required in the goods supplied, no liability shall attach to us unless such tolerances are notified in writing to us at the time of order and we have acknowledged in writing that we are prepared to accept such order.
Variations
  1. If you wish to change anything in the Order, the request must be made in writing and sent via post before 5 working days of the proposed start date to Quantic Corporation Limited, 72 Oakdene Crescent, Nuneaton, Warwickshire, CV100DU, ENGLAND.
  2. If we accept a request to vary the Services, the price and times in the Order will be adjusted by us as appropriate and the changes notified to you. We may decline to carry out any requested variation.
  3. A request to reduce the quantity of Products ordered will not result in a price reduction unless otherwise agreed in writing by us.
Cancellations
  1. Cancellation requests must be made either:a) In writing and sent via post before 3 working days of the proposed start date to Quantic Corporation Limited, 72 Oakdene Crescent, Nuneaton, Warwickshire, CV100DU, ENGLAND; orb) Telephone before 3 working days of the proposed start date.
Delivery of Goods
  1. Delivery shall occur when you take possession of the goods (where our Supplier agrees to deliver) when the goods are ready for unloading at the delivery address.
  2. The risk of loss or damage to the goods passes to you upon delivery. Ownership of the goods will remain with us until payment in full of all amounts due.
  3. Any dates and times our supplier specify for delivery of the goods are an estimate. We shall not be liable to you if our Supplier do not deliver on or at any particular date or time.
  4. If you fail to accept delivery of any goods when they are ready for delivery, or our Supplier are unable to deliver the goods because you have not provided appropriate instructions, documents or consents, we shall be entitled to immediate full payment and risk in the goods shall pass to you. We may store such goods until delivery and you shall be liable for all related costs and expenses arising from such non delivery including transport and storage costs. If you fail to accept delivery of the goods within 6 months of the date of contract, we may sell or dispose of those goods (whether or not you have paid for them). Storage or disposal costs shall be recoverable from you.
  5. Our supplier will deliver to site provided that there is a suitable road to the point where delivery is requested. If no such road exists, delivery will be made to the nearest point at which, in the driver’s opinion, the vehicle can safely and lawfully unload. Except where our Supplier uses a vehicle-mounted crane/fork truck, you shall be responsible for safely and lawfully unloading the goods and shall provide all necessary labour and equipment. Our Supplier may charge you an additional fee if you delay in taking delivery of the goods when tendered. If any goods, packaging or container has been delivered and deposited, whether on the public highway or elsewhere, you shall be responsible for all steps that need to be taken for the protection of persons or property in relation to such goods, packaging or containers and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such delivery.
  6. We shall not be liable for any shortages in quantity delivered unless you give written notice to us of such shortages within 24 hours of delivery. In any event the Supplier’s liability shall be limited to making good the shortfall or (at their option) issuing a credit note or refund at the pro rata contract rate against any invoice raised for such goods.
  7. Our supplier may deliver the goods by separate installments. Each installment shall be a separate contract and cancellation or termination of one installment shall not entitle you to cancel any other installment.
  8. We shall not be responsible for taking back any non-chargeable packaging/pallets.
  9. The cost of any testing of the goods that we deem is necessary whether or not in your presence, will be charged to you, unless prior written agreement has been obtained from us. If you (or your representative) delay in attending such tests, after seven days notice of the place and time of such tests, the tests will proceed in your absence and shall be deemed to have been carried out in your presence.
Force Majeure
  1. We will not have any liability to you if prevented from performing the contract on account of force majeure which includes, but is not limited to severe weather conditions, war, terrorism, strikes or difficulty in obtaining goods and labour. In any of these circumstances, we reserve the right to cancel or suspend the Services.
Client default
  1. If you:
    a) Commit a breach of contract; or
    b) Fail to make a payment on the due date; or
    c) Become insolvent or has a receiver or liquidator appointed then, in any such case, we shall be entitled to end the contract and recover all costs and losses including loss of profit up to the termination date.
    In such cases you shall preserve all goods supplied until recovered by ourselves or our supplier(s).
Contact

Our billing department is now fully automated and support tickets will be answered within 48 hours.

  • Email: sales[@]quantic-heating.co.uk
  • UK phone: 02476 10 30 10
  • EU phone: +442476 10 30 10

Our telephone lines are open weekdays from 9am – 6pm.

Any abusive or intimidating behavior to any of our staff is NOT tolerated and will result in the refusal of service.